Refund policy

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We are committed to ensuring your satisfaction with our products and services. The following refund and return policy applies to all products purchased through our website. Please read the policy carefully before making a purchase.

1. Refund Before Shipment

  • Order Cancellation: Our platform holds your order for 24 hours before initiating the shipment process. During this period, you have the option to cancel your order.
  • How to Cancel: To cancel, please contact us at support@krydrufi.com or leave an online message.
  • Refund Processing: Once your order is canceled, a full refund will be processed.

2. No Returns or Refunds During Shipment

  • In Transit: Once the order is in transit, we are unable to offer a refund or accept a return. We encourage customers to wait until the receipt of goods before deciding on a return.

3. 30-Day Free Return Policy

We offer a 30-day no-questions-asked return policy for your convenience.

  • Return Period: Upon receiving your product, you have a 30-day period to request a return.
  • Initiating a Return: To initiate a return, please contact our customer service with your order number and the reason for return.
  • No Refunds After 30 Days: Please note, no refunds will be issued after this 30-day period.

4. Replacement of Damaged Parts

  • Within One Year: Free replacement of any damaged parts within one year, including shipping and part costs.
  • After One Year: Replacement of damaged parts requires you to cover shipping costs. We will cover the cost of the parts. Detailed shipping information is available on our website.

Exchange Policy

1. Exchange

  • Incorrect or Incomplete Orders: If the product received is incorrect, the color is not as expected, or there is a shortage of parts, we offer an exchange service without additional shipping charges.
  • Initiating an Exchange: Contact us within 7 days of product receipt to qualify for an exchange.

2. Quality Issues or Damaged Products

  • Reporting Issues: For products with quality issues or if you receive a damaged item, please contact us within 7 days of receipt.
  • Resolution: We will offer an exchange, free returns, and a full refund for such cases.

Method

  • Return Method: By mail
  • Return Label: Download and print
  • Refund Processing Time: 8 Hours

Returns and Exchanges Countries & Policy

  • Accepted Returns: Accepts returns for both defective and non-defective products.
  • Accepted Exchanges: Exchanges are accepted.
  • Eligible Countries: Australia, Belgium, Canada, France, Germany, Italy, Japan, Mexico, Netherlands, New Zealand, Singapore, Spain, United Kingdom, United States.

We reserve the right to modify this refund policy at any time. Any changes will be promptly posted on our website.

Legal mentions

Hong Kong Alan Innovation Technology Co., Limited

Address: 6/F., Manulife Place, 348 Kwun Tong Road, Kowloon, Hong Kong